Quality
In today's globalised world, logistics plays a decisive role in the success of a company. It not only handles the transport of goods, but also ensures that the entire supply chain runs smoothly and efficiently.The quality characteristics of a freight forwarder are therefore of central importance and include aspects such as reliability, adherence to delivery dates, flexibility, customer service and transparent communication. These characteristics help to ensure that goods reach their destination on time and undamaged and strengthen the trust between freight forwarder and customer. In this text, we will take a closer look at the most important quality features of a freight forwarder and explain their significance for the logistics industry.
In order to comply with the standards, the state of the art and the requirements of our clients and customers, all departments concerned are instructed to comply with the stipulations made in the quality management manual and the quality management procedures and work instructions.
The quality management representative is responsible for planning, monitoring and correcting the quality management system and has the organisational freedom to identify quality problems, propose measures and monitor the implementation of these measures.
Safety and safety work is a central theme of our activities. Well-trained, highly motivated specialist staff who are aware of the problems in the individual work areas form the basis for accident-free work. We endeavour to keep all workplaces free of potential sources of danger.
We work responsibly, take all measures necessary for occupational safety and implement them.
The legal provisions on healthcare alone emphasise the increasing importance of this area.
Only on the basis of stable health and well-being is it possible to fulfil a long-term successful professional activity. In the interests of occupational safety and quality of work, as well as in the context of the duty of care, this means understanding one’s health and performance at work and at home as a single entity and keeping one’s health as good as possible. Every employee is comprehensively informed about any health risks when carrying out work processes.
The protection of our environment is a general concern to which we feel strongly committed, especially as a transport company. We fulfil our responsibility to protect the environment with the following principles:
Use of modern vehicle engineering and technologies
Professional handling of the relevant technology
Ongoing training of employees
In the knowledge of the dangers that alcohol and drug abuse can entail and the responsibility and obligation towards our customers and the general public, we take strict measures against the abuse of alcohol, drugs and medication.
SQAS stands for Safety and Quality Assessment Systems and is an assessment system based on the standard of the European Chemical Industry Association, specifically for logistics providers. SQAS goes beyond the requirements of ISO 9001 and includes elements of ISO 14001 certification. The SQAS question catalogue covers all applicable regulations and management principles for transport and logistics services.
